Product images missing in Momentum

Issue

In some cases Momentum may open without showing product artwork or pack images. This can happen in the standalone version or in the plugin. The issue is usually caused by corrupted cached image files.

Solution

Delete the cached images so Momentum can download fresh copies.

Windows

1. Close Momentum.

2. Open File Explorer.

3. Navigate to: C:\Users[your user name]\AppData\Roaming\Big Fish Audio\Momentum\images

4. Delete all files inside the images folder.

5. Launch Momentum.

Mac

1. Close Momentum.

2. Open Finder.

3. Navigate to: /Users/[your user name]/Library/Application Support/Big Fish Audio/Momentum/images

4. Delete all files inside the "images" folder.

5. Launch Momentum.

Momentum will automatically download the images again when it starts.

If you do not see the AppData or Library folders, they may be hidden by your operating system.

After restarting Momentum, the product artwork should repopulate normally. If the issue persists, please contact Big Fish Audio support.